How to Choose an IT Managed Services Provider
Research prior to choosing your IT managed services provider will help you make a wise decision, if only because there are tons of options nowadays and none of them are created equal.
Below are considerations you should make when coming up with your final choice:
Your IT managed services provider works as your end-to-end solutions provider, so if they don’t have enough knowledge and experience, there will be inconsistencies between service expected and service provided. If your industry has particular requirements, it is necessary to have an IT-IT-MSP that understands the importance of such to your business.
A good IT managed services provider will have enough qualified staff not just to maintain your current structure, but also to keep you thinking forward. We all know that an outsourced IT solutions provider, such as an IT-MSP, attends to several clients at a time. If they have too few people to manage your current IT needs, how can they help you grow in the future?
The three most common types payment include alerting and monitoring only, pay per device, and pay per user.
>> Alerting and Monitoring
In this scenario, the provider either conducts software updates and sends patches, or sends the alert to your IT representative who will handle it. This service structure will not fix any problems in question, but is an effective and less expensive method if you have an internal team of IT experts.
>> Per Device
This structure has customers paying by the total number of supported devices. This type of payment structure is often the most expensive and least preferred.
>> Per User
This is the the most preferred pricing model these days mainly due to its flexibility. All devices owned by the user will be covered by the user cost itself. That is clearly very cost-effective.
Being a client of your IT managed services provider, you are entitled to know all that you want to know about the technology you’re using. Clients can be very different, ranging from those who simply want to have their issues fixed to those who are interested in the details of how such issues were resolved. Wherever you fall within this spectrum, you need to know your communication options with he IT managed services provider you pick.
Picking an IT-MSP must be viewed as getting into a partnership with the company or even actually hiring a person to be part of your internal team. The goal is to be able to trust them. Otherwise, they can only become a liability instead of an asset, so you have to reconsider and check elsewhere.